Legal
Terms & Conditions
These terms apply to every trip booked with MUMO Travel. They are written in plain language: they explain what you pay for, how booking works, and what happens if plans change.
Who provides the service
The service is provided by MUMO Travel s.r.o., Čukárska Paka 1118, 930 51 Veľká Paka, Slovensko, IČO 54835500, DIČ 2121799636, VAT ID: SK2121799636, phone and WhatsApp: +421 948 303 004. Email: mumotravelsro@gmail.com, agencymumo@gmail.com.
Our services
We offer day trips and VIP private trips in a private vehicle with an English-speaking driver-guide. On both, we pick guests up at their hotel in Vienna or Bratislava and share local information about the places we pass.
Price and what is included
Day trips are priced per person (shared departure, maximum 8 guests). VIP trips are priced per vehicle, whatever the number of guests within the vehicle's capacity. The price includes transport, the driver-guide and hotel pickup. Entrance tickets to attractions, food and drinks are not included — they are paid on the day as you choose. The exact amount is shown in the calendar before you complete the booking.
Booking and payment
Booking takes place through the booking system Bokun, which shows available dates, the price and the payment options directly on the page. Card payments are processed by Stripe over a secure connection — we never see your card details. You receive a booking confirmation after paying. The booking is binding once payment succeeds and we confirm it.
Pickup and the trip itself
We confirm the exact pickup time before the trip. The order of stops may change with traffic, opening hours or weather — always so that you see as much as possible. We adapt the route to conditions on the day and tell you about changes in advance.
Cancelling a booking
You can cancel free of charge with a full refund up to 24 hours before the trip day. If you cancel later or do not show up for pickup, we cannot refund the amount. If we cancel the trip — for weather, too few guests or force majeure — you may choose a full refund or a new date. The detailed rules are here:
Complaints and consumer protection
If you are not happy with our service, message or call us — we will put it right. You may also file a complaint with the Slovak Trade Inspection. Consumer disputes can be handled through the EU Online Dispute Resolution platform (ODR).
Slovenská obchodná inšpekcia, Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, 827 45 Bratislava
platforma riešenia sporov online (RSO) Európskej únie: ec.europa.eu/consumers/odr
Your personal data
We process booking data under our privacy policy. The details are here: Privacy policy
Last updated: 8. 11. 2026