Privacy Policy

The operator is MUMO Travel s.r.o., based at Čukárska Paka 1118, 930 51 Veľká Paka, Slovensko, IČO 54835500, DIČ 2121799636, VAT ID: SK2121799636, phone and WhatsApp +421 948 303 004. The email addresses are mumotravelsro@gmail.com, agencymumo@gmail.com.

When you book, you give us your first and last name, email address, phone number, pickup location and number of guests. If you enter more during payment — a billing address or card details, for example — those are handled by the payment services. When you visit the site we also record technical information about your browser (such as language and device type), which we need to serve the page correctly.

We use booking data to run the trip: confirm the date and pickup point, prepare the vehicle and the plan for the day, contact you before the trip, and handle payment and your confirmation. The legal basis is performance of a contract — we cannot drive you without it. We keep invoice details because accounting law requires it, and we may send you news or offers only with your consent.

We never sell your data. We share it only with the services that help us run the trip: the booking system Bokun (managing bookings and the calendar), the payment service Stripe (processing card payments) and the hosting provider of this website (serving the site and storing its content). Each processes data under its own privacy terms. We may also pass data to another recipient at your request or where the law requires it, for example a tax authority.

We keep booking details only as long as we need them to run the trip and handle any complaint. We keep invoices and accounting records for the period required by the Accounting Act (usually 10 years). Marketing data is kept until you withdraw consent.

At any time you may ask for access to your data, its correction or erasure, object to or restrict its processing, and withdraw your consent. You also have the right to data portability. Just message us on +421 948 303 004 or WhatsApp — we reply within one month at the latest.

If you feel we handle your data incorrectly, please contact us first — we resolve most things straight away. You may also complain to the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.

The website uses essential cookies it needs to work, and — only if you allow them — cookies for the booking calendar. Details and the option to change your choice are on the Cookie Policy page.