Legal
Cancellation Policy
We want you to feel safe booking. So there are clear rules when plans change, and if we have to cancel, you lose nothing.
Free cancellation up to 24 hours
You can cancel without charge and without explanation up to 24 hours before the trip day. We then refund the full amount you paid, by the same payment method.
Late cancellation and no-shows
If you cancel less than 24 hours before the trip, or are not at the agreed pickup point, we unfortunately cannot refund the amount — the vehicle and driver are reserved for you at that time. If you move your trip to another date in good time, we will do our best to accommodate you.
If we cancel
We may cancel a trip because of bad weather, too few guests or force majeure. If that happens we always try to agree a new date first. If that is not possible, you receive a full refund of everything you paid.
Changes to time and route
We confirm the exact pickup time before the trip. The order of stops may change with traffic, opening hours or weather — we will let you know about any change.
How to cancel
The simplest way is to contact us on +421 948 303 004 or WhatsApp. Please give your name, the trip date and the booking number. If you booked by email confirmation, follow the instructions in it. Or write to mumotravelsro@gmail.com, agencymumo@gmail.com.
MUMO Travel s.r.o., Čukárska Paka 1118, 930 51 Veľká Paka, Slovensko, IČO 54835500, DIČ 2121799636, VAT ID: SK2121799636, phone and WhatsApp +421 948 303 004.
Last updated: 8. 11. 2026