FAQ

Frequently AskedQuestions

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1. What exactly does MUMO Travel do?+
We provide day trips, guided tours and tailor-made travel experiences across Slovakia, Austria, Hungary and the Czech Republic. Every trip includes a professional driver-guide and hotel pickup.
2. Which cities and countries do you drive to?+
We regularly drive between Slovakia, Austria, Hungary and Czechia — Bratislava, Vienna, Budapest, Prague, Brno and Košice among them. If your destination is not listed, send us a request and we will confirm whether we can cover it.
3. How many guests can join a trip?+
Our car takes 1 to 3 guests and our van takes 4 to 8. Tell us your group size when you enquire and we will suggest the right vehicle.
4. Where can you pick us up?+
We pick you up at your hotel, apartment or any address you choose in Vienna, Bratislava, Budapest or Prague — and drop you back wherever you like.
5. Do you provide child seats?+
Yes. Child seats are available free of charge when requested in advance — just tell us the ages of the children when you book so we can prepare the right seats.
6. How is the price calculated?+
Price depends on the trip, the number of guests and your departure city. Each trip page shows the price per person from Vienna and from Bratislava.
7. Is the quoted price final?+
The price we confirm for your route is the price you pay. If you add extra stops or change the destination after booking, we will tell you the new price before the trip.
8. How can I pay?+
Payment by card is accepted. We will confirm the payment details together with your booking — just mention how you would like to pay when you send your request.
9. How far in advance should I book?+
The earlier the better, especially in summer and around holidays. That said, we can often cover short-notice requests — send your details and we will confirm as quickly as we can.
10. How do I make a booking?+
Fill in the request form on the contact page with your route, date, passenger count and vehicle preference. We reply with confirmation and the final price. You can also reach us on WhatsApp.
11. How quickly will I hear back?+
We aim to reply as soon as we can during the day. If your request is urgent, WhatsApp is usually the fastest way to reach us.
12. Can you adapt a trip to our interests?+
Yes. Tell us what you enjoy — wine, castles, history, nature or local food — and we will shape the itinerary around it. Every trip is flexible, so the route is yours.
13. Where do we meet the driver?+
At your hotel or chosen address, at the time you agree with us. Your driver-guide will confirm the exact meeting point and time before the trip.
14. Can we stop along the way?+
Yes — a flexible route is one of the advantages of a day trip. Tell us which stops you would like and we will build them into the day.
15. Can we combine two destinations in one trip?+
Absolutely. Many of our routes pair a city with a castle, a wine village or a spa town. Tell us what you would like to see and we will design the day around it.
16. What if I need to cancel or change my booking?+
You can cancel free of charge up to 24 hours before your trip. For changes or later cancellations, let us know as soon as you can and we will do our best to help.
17. Can we choose between the car and the van?+
Yes. Choose your preference in the request form, or leave it open and we will suggest the vehicle that suits your group size and luggage.
18. Can I travel with a pet?+
Please mention it in your request so we can confirm whether we can carry your pet and under what conditions.
19. What languages does the driver speak?+
Our drivers speak Slovak, English and Hungarian, and we are happy to share local information about the places you pass through.
20. Why travel privately instead of joining a group tour?+
You travel on your own schedule, stop where you want, and see places a group tour drives past. Your driver-guide adapts the day to your group — the pace, the stops and the free time are all yours.
21. Are entrance tickets included?+
Entrance tickets to castles, museums and other attractions are not included, so you can choose exactly what you want to visit. We are happy to advise on which tickets are worth buying in advance.
22. Is food and drink included?+
Water and a light refreshment are included on every trip. Meals are not included — we plan free time in towns where you can eat at a local restaurant of your choice, and your driver-guide is happy to recommend places.
23. Can children join the trip?+
Yes, children are very welcome, and the trip is flexible so the pace can always be adjusted. Child seats are available free of charge when requested in advance — just tell us the ages when you book.
24. Can we change the itinerary?+
Yes. Every trip is flexible, so the route is flexible. Tell us what you would like to add, skip or spend more time on, and we will shape the day around your group.

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